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Real English ®  Lesson 62
Kelly's Phone Conversation
This is an extract from the complete Kelly video

You will hear what Kelly says to the customer,
but what is the customer saying to Kelly?
Video Transcript below.
Quizzes coming very soon!

PDF File of the Transcript
If you can not download PDFs, read here:

Interviewer: Hi. What's your name?

Kelly:Kelly Mitchell.

Interviewer: Where do you live?

Kelly: IdahoFalls, Idaho.

Interviewer: Okay, what's the best decision you've ever made?

Kelly: Probably to go to school, uhm, at Utah State University. It's a really good university.

Telephone rings.

Interviewer: She has to do her business now.

Kelly: Just a minute.

Kelly on phone: Endeavour Sailing!

Caller: ___________________________________________________________


_________________________________________________________________.
Kelly:
No, this is Kelly.


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly: Allright. Sunday July 31st(July thirty-first).


Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: Okay.


Caller: ___________________________________________________________


_________________________________________________________________.

Kelly: We have a 1 o'clock sail.



Caller: ___________________________________________________________


_________________________________________________________________.

Kelly: Uh-huh (yes).


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly:
Okay. How many people?


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly:
Allright, so what's the last name?


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly: Allright, and it'll be $325 (three hundred and twenty-five dollars).


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly:
Let's see. I need to reserve it with a credit card number if that's allright.


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly:
No problem.


Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: We do.


Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: Yeah.



Caller: ___________________________________________________________


_________________________________________________________________.



Kelly:All right. And the expiration date?



Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: Hm-hmm (yes).


Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: Okay.



Caller: ___________________________________________________________


_________________________________________________________________.
Kelly: And do you have a phone number I can reach you if we need to get a hold of you? Yeah,well, either one. Either one is fine.


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly: Hm-hmm.(yes)


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly: Okay.And what's the cell phone number?


Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: Hm-hmm.(yes)


Caller: ___________________________________________________________


_________________________________________________________________.
Kelly:
Okay! All righty. I have got you down for July 31st (July thirty-first), Sunday, uhm,at one o'clock, and there are no refunds unless it's raining at the time of departure. And, we'll just have you show up about 15 minutes early. You're welcome to bring lunch, or drinks, or whatever else you'd like to bring on. And, do you have any questions?


Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: Okay.Great. All righty.



Caller: ___________________________________________________________


_________________________________________________________________.


Kelly: I will.



Caller: ___________________________________________________________


_________________________________________________________________.

Kelly: 'Kay. We will see you on July 31st.  Have a great day. Bye bye.


End of phone call . She hangs up the phone.


Interviewer: What, uh, what are you actually doing here?


Kelly: Uh, my job is to sit here on(at), the, "the office" of the Endeavour, and the Endeavour is a sailboat, and so I talk to tourists as they go by, and I, I schedule times for them to go sailing, and I also answer phone calls.


End of extract.